MTM™ IVR Capture and Transcribe

Your customers function on a 24 hour a day, 7 day a week schedule and they expect companies to do the same. You have made the effort to reach out to your existing and potential clients; you want to ensure that, even if your customers and prospects reach out to you after hours, you are able to capture their response. MarkeTouch Media IVR Capture and transcription service provides the perfect solution: it enables callers to leave voice messages, where information is automatically recorded, sorted and converted to text. So, even when your office is closed, we'll handle the customer inquiries, provide it in a usable form, and have it in your hand within a day. Now that's useful and timely customer information!

Benefits

• Decreases cost associated with staffing customer service centers
  
• Lets you develop marketing strategies
  
• Lets you build mailing lists
  

Features

• Up to seven information capture fields, e.g. name, address, city, state, zip code, plus two additional fields under 50 characters
  
• Ten digit ANI reverse match or caller-entered phone number to match against caller address
  
• ANI blocking to limit callers to a certain number of calls to the application within a specified time
  
• Transcription services (English language recordings) with 48 to 72 hour turnaround times
  
• Standard Reporting - Provides a geo-demographic profile of a caller's propensity to buy your product or service that can be integrated into your existing CTI that also displays real-time information