VR Enhanced Routing

In this era of marketing message proliferation having a national presence, even if you're a local entity, can provide that extra bit of marketing savvy. MarkeTouch Media's IVR Enhanced Routing allows your company to provide a single toll-free number to all of your customers and prospects, while enabling local call handling that may fit more appropriately with your offerings. By providing a single toll-free number on our secure, dependable seamless network, you are able to provide your clients with a single marketing message while maintaining the flexibility to alter your call center solutions as your needs change. MarkeTouch Media can design an entire telecommunication solution that will route callers through to an IVR application, a live agent or even a remote branch location. The wonderful thing about IVR Enhanced Routing is that the telecommunication solution MarkeTouch Media provides for your company is uniquely yours- established to meet your business needs!

Benefits

• Establish a seamless network that provides callers with one access number for your IVR solution and all of your geographically dispersed locations
  
• Improve service by virtually eliminating "dead ends" because of busy or unanswered calls
  
• Implement custom call handling to efficiently manage peaks in call loads around the clock
  
• Implement additions, changes and deletions for locations immediately by avoiding large routing tables
  

Features

• Allows you to transfer calls to any POTS (local telephone line or toll-free access number) regardless of location or provider
  
• Customizes call handling based on rules you set, such as time of day, day of week, location
  
• Captures DNIS and desired customer information to power CTI applications
  
• Compatible with all MarkeTouch Media IVR features and technologies
  
• Enhanced Call Routing - Provides routing to specific location(s) based on time/date, caller profile, geographic ANI/DNIS and offers enhanced transfer connect
  
• IVR Enhanced Routing is available exclusively with MarkeTouch Toll-free Inbound Service and will route the caller to their nearest location automatically
  
• MarkeTouch Media 'Tableless' Routing Technology