nbound IVR Call Handling

MarkeTouch Media's Interactive Voice Response (IVR) is a group of products that automate many of the tasks that previously required live telephone agents. These products help companies increase customer satisfaction and reduce costs. Inbound IVR Solutions are ideal for growing and large businesses looking to automate switchboard or call center operations. Everyday applications that utilize IVR include: locating a local retailer via a toll-free number, obtaining bank balance information from a bank, or renewing a driver's license from the state department of motor vehicles. In the simplest form, IVR utilizes state-of-the-art technologies to route people to information quickly and efficiently.

With more than ten years of IVR experience, MarkeTouch Media designs custom solutions built on state-of-the-art technology with world-class user interfaces and applications. We have provided Inbound IVR Solutions to a wide array of companies and industries, tailoring each suite of solutions to the specific needs of that business. Let MarkeTouch Media assist your company in reducing your costs, streamlining your operations, and improving customer satisfaction!

Benefits

• Allows your callers to obtain information or conduct transactions by the touch of a button, from anywhere at anytime
  
• Reduces call handling costs and streamlines operations
  
• Improves the quality and quantity of information available to your callers
  
• Responds to both simple events (yes/no) and complex transactions (e.g. tracking a package)
  
• Allows you to maintain total control of your applications and how you interact with your customers
  
• Gives you access to your data via the Internet without proprietary direct host connections
  
• Responds to your customers with spoken dialog utilizing text-to-speech technology
  
• Enhanced Routing - Establishes a seamless network that provides callers with one access number for your IVR solution and all of your geographically dispersed locations
  

Features

• Available 24-hours a day, 7-days a week
• Customer Driven User Interfaces
  
• Web-based Real-Time Reporting
  
• Dynamic menu and message play (e.g. caller area code determines menu or message)
  
• Ability to add a language ( Programming charge plus translation and recording fees apply)
  
• Ability to capture all customer phone numbers