Voice Messaging delivers your marketing message to your customers'
answering machine, voice mail or even to a live ear. It is flexible,
cost-effective, and most importantly user friendly! This easy to
follow instruction guide is all you will need to perform your Voice
Message broadcast set up; however, we strongly encourage you to
review the MarkeTouch Media Voice Messaging User's Guide prior to
using the system.
| How to Format
& Load a Data Group |
back
to top |
| You may load an unlimited number
of data files into the MarkeTouch Media system. To load your
data files into the system, follow the instructions below and
send a tab or comma-delimited ASCII file via e-mail to loadlist@marketouchmedia.com.
Step1 - Put the data
into a file of the appropriate format. The file must be in
tab or comma-delimited plain ASCII format, with one destination
per line. For data already in a contact management or database
system, you can usually use that system's "export"
feature to generate a tab or comma-delimited ASCII file. You
should export the phone number, and optionally a contact name
and/or company name for each contact. There is some flexibility
as to the format of the data (as long as it's comma-delimited
ASCII), but keep in mind the following:
- The Voice Messaging system will look at all fields of
each record
- The Voice Messaging system automatically strips out any
punctuation in the phone number
- Each field can optionally be surrounded with single or
double quotes
- The first field that has 10 numeric digits is interpreted
as the phone number (any additional fields are interpreted
as the contact/company name)
- The Voice Messaging system cannot broadcast to 800, 877,
888 or 900 numbers
- International Voice Messaging rates vary by country. Please
contact MarkeTouch Media for currents rates and availability
- Example data file line: "714-555-8756", "Joe
Sanders", "ACME Plumbing"
Step 2 - E-mail your
data file, with the information below included, to the Voice
Messaging system's dedicated address loadlist@marketouchmedia.com.
The Voice Messaging system will pick up the e-mail and automatically
load it, then send a reply confirmation message (do not attempt
to use the data file until you have received the confirmation
e-mail). There is no need to include a subject, as the subject
field is ignored. In the body of the e-mail message, include
the following information so that the Voice Messaging system
can properly load your list:
Send e-mail to: loadlist@marketouchmedia.com
Subject: leave blank
Attach Data File
Include the following text in the body of the e-mail:
Mailbox: Insert your 7-digit
Mailbox number beginning with "10" assigned to you
by MarkeTouch Media
Password:Insert your 4-digit
Password number assigned to you by MarkeTouch Media
Group: Insert the Group
number you have assigned for the data file (you will use this
Group number when you queue your Voice Message Broadcast so
please record this number for future reference). The Group
number is a number that you choose in order to keep each data
file separate. If you reuse a group number from a previous
data file the original data file's contents will be erased
as the new group is loaded.
Step 3 - Attach the data
file. Use the file attachment feature to attach the tab or
comma-delimited plain ASCII format data file, with one destination
per line, to the e-mail message. Now you're ready to send
the e-mail and receive the reply confirmation message.
It is important that you include all of the above information
including the colons. Please do not include any additional
information in your loadlist e-mail.
|
| How to Access
your Voice Message Mailbox |
back
to top |
|
All queuing operations are performed from the Main
Menu.
To reach the Main Menu:
Dial 800-295-4333
At the voice prompt, Enter Mailbox:
Enter your 7-digit assigned mailbox number
Press *
Enter Password: Enter
your 4-digit assigned password number
|
| How to Record a Voice Message |
back
to top |
|
To reach the Main Menu:
Dial 800-295-4333
At the voice prompt, Enter Mailbox:
Enter your 7-digit assigned mailbox number
Press *
Enter Password: Enter
your 4-digit assigned password number
Press 5: for special
services
Press 2: for Voice Message
Broadcast
Press 6: to manage pre-recorded
Broadcast Messages
Press 1: to record a
Broadcast Message
|
| How to Schedule/Queue a Voice
Message Broadcast |
back
to top |
|
All queuing operations are performed from the Main
Menu.
To reach the Main Menu:
Dial 800-295-4333
At the voice prompt, Enter Mailbox:
Enter your 7-digit assigned mailbox number
Press *
Enter Password: Enter
your 4-digit assigned password number
Press 5: for special
services
Press 2: for Voice Message
Broadcast
Press 1: to start a Voice
Message Broadcast
Enter Group Number: enter
the group number for the data file you would like to queue/to
which you want your broadcast sent. The system will tell you
how many records/telephone numbers are in the group, the last
time you updated the group and ask you to confirm the group
choice.
Press 1: if correct group
number
Press 1: to broadcast
to machine only
or
Press 2: to broadcast
to live answer only
or
Press 3: to broadcast
to both machine & live answer
Press 1: to deliver the
same message to both machine & live answer
or
Press 2: to deliver different
messages to machine & live answer
Press 1: for live answer,
pre-recorded message. The Voice Messaging system will ask
you to select a pre-recorded message for the broadcast and
then confirm the message choice.
Enter Live Answer Message Number: Enter the message number
you would like to deliver with this data file
Press 1: if correct message
number
Listen to Message
Press 1: if correct message
Press 1: for machine,
pre-recorded message. The Voice Messaging system will ask
you to select a pre-recorded message for the broadcast and
then confirm the message choice.
Enter Machine Message Number: Enter message number you would
like to deliver with this data file
Press 1: if correct message
number
Listen to Message
Press 1: if correct message
Press 1: to broadcast
IMMEDIATELY. You will now have the option to start your broadcast
immediately or to schedule your broadcast for a particular
date and time within the next thirty (30) days. Follow the
voice instructions to select your desired option.
or
Press 2: to schedule date
and time in the future. To schedule your broadcast for a particular
date and time within the next thirty (30) days, follow the
voice instructions to select your desired option. If you choose
to schedule a broadcast for the future you will need to enter
a date and time. The start time is in the local time zone
of the destination phone number, whether or not your group
contains destinations that span multiple time zones.
Enter Month/Day: must
enter 2-digits for month and 2-digits for day
Enter Time: Enter time
in hours and minutes (followed by the AM/PM voice prompt)
Press 1: for a.m.
or
Press 2: for p.m.
Press 1: to send dials
uninterrupted
Enter Pause Time: The
system will ask if you would like to pause any uncompleted
dials in the broadcast and resume dials the following day.
If you choose to utilize this option, the broadcast is resumed
the following day at the time you specify.
Press 1#: for single attempt. The system will ask how many
total delivery attempts per destination (if your mailbox has
been configured to allow multiple attempts).
Press 1: if you would like to receive a results summary or
detail report fax upon completion of the broadcast
Enter 10-Digit Fax Number:
XXXXXXX
or
Press #: if you don't
wish to receive faxed confirmation
Broadcast Number: The
system should indicate that the broadcast has been queued.
Note:
If it does not, go to the Voice Messaging Report interface
at www.marketouchmedia.com
to verify whether or not your Voice Message Broadcast was
queued.
Press 1: to begin process
for next Voice Message Broadcast
|
| To Cancel a Voice Message
Broadcast |
back
to top |
|
All queuing operations are performed from the Main Menu.
To reach the Main Menu:
Dial 800-295-4333
At the voice prompt, Enter Mailbox: Enter your 7-digit assigned
mailbox number
Press *
Enter Password: Enter
your 4-digit assigned password number
Press 5: for special
services
Press 2: for Voice Broadcast
Press 3: to cancel a
Voice Broadcast
Press 1: to cancel the
most recent Broadcast
or
Press 2: to cancel a specific
Broadcast
Enter Voice Message Broadcast
Number: enter the broadcast number for the broadcast
you would like to cancel. The broadcast number is the number
that the system announced to you at the end of the queuing
process, not the group number for your data file.
Press 1: if correct broadcast
number
|
| How to View a Pending Voice
Message Broadcast |
back
to top |
|
To view status of dials, listen to recorded Voice Messages
and/or check the total number of destinations of a pending
Voice Message Broadcast:
Log on to: www.marketouchmedia.com
Click: Online Reports
Click: Voice Message
Broadcast
Enter Voice Message Broadcast
Mailbox: Enter your 7-digit assigned mailbox number
Enter Password: Enter
your 4-digit assigned password number
Click: Broadcast
|
| How to Pull Reports |
back
to top |
| We strongly recommend that you
visit our Voice Messaging Report interface found under the Online
Reports link on our website www.marketouchmedia.com. This interface
allows you to view real-time details of any loaded data group;
Voice Message broadcast or recorded Voice Message. You can download
the details to export to a file for loading into a database,
spreadsheet, etc. Summary charts, breaking down your results/dial
dispositions, are also available for completed Voice Message
broadcasts. There is no charge to view mailbox activity or download
reports on the interactive MarkeTouch Media website.
Log on to: www.marketouchmedia.com
Click: Online Reports
Click: Voice Broadcast
Enter Voice Broadcast Mailbox
Number: Enter your 7-digit assigned mailbox number
Enter Password Number:
Enter your 4-digit assigned password number
Click: Broadcast
For Dial Summary Report
Click: Chart
or
For Detailed Report
Click: Download or right
click Download and 'Save Target As'
|
| Market Touch Media Disposition
Legend |
back
to top |
| Area Code/State Block |
The area code or the
state in which the destination number is located matched
the custom blocking list or the MarkeTouch Media global
Area Code/State Block list. |
Number not dialed and
does not appear on Dial Summary Disposition. |
Bad NPA-
NXX |
Area code change and/or
exchange are invalid. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Busy |
The Voice Messaging system
detected a busy signal. |
Busy |
| Cancelled |
The broadcast was cancelled
before the telephone number was dialed. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Cellular |
The telephone number was
a cellular or other mobile number service. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Disallowed |
Area Code The telephone
number was a toll-free number, 900 # or the area code
being dialed incurs a higher rate (such as other countries).
|
Number not dialed and
does not appear on Dial Summary Disposition. |
| DMA |
Do Not Call The telephone
number is on the Direct Marketing Association’s (DMA)
Telephone Preference Service (TPS) suppression list. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| ‘Do Not Call’
|
The telephone number is
on the client’s Do Not Call list. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Duplicate |
Number The telephone
number is a duplicate number within the data group. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Error Recording |
The Voice Messaging system
received an error recording (e.g. “not in service”,
“disconnected telephone number”, “your
call did not go through”, or “all circuits are
busy”recording). |
Error Recording |
| Excessive Dialing |
Too many live-answer
failures have occurred recently to this number and the
attempt was blocked to prevent harassment of the dialed
party. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Expired |
The specified time interval
within which to deliver the message has expired. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Fast Busy |
The Voice Messaging system
detected a fast busy signal. This usually indicates a
problem with the service provider’s network (fiber
cut, all circuits are busy, bad number, etc.) |
Busy |
| Fax Machine |
The Voice Messaging system
detected a fax machine or a modem when attempting to deliver
the message. |
Fax |
| Global Do Not Call (DNC) |
The telephone number
is on MarkeTouch Media's global Do Not Call list. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Internal Error |
A system error occurred,
which prevented the dial from being placed or the actual
result of the dial from being stored. |
The dial may or may not
have been placed and a Voice Message may or may not have
been delivered. Number does not appear on Dial Summary
Disposition. |
| Limit Reached |
The “Maximum Successful
Deliveries” limit specified has been reached. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Live |
The Voice Messaging system
detected a human voice answering the phone. |
Live |
| Live - Partial |
The Voice Messaging system
detected a human voice and began leaving the voice message
but the call disconnected before it could complete. |
Live |
| Long Greeting |
The machine answering
the phone had a greeting longer than the default 30- second
limit. Default limit can be extended by request. |
Other |
| Machine |
The Voice Messaging system
detected a machine answering the phone and successfully
delivered the voice message. |
Machine |
| Machine -Partial |
The Voice Messaging system
detected a machine and began delivering the voice message
but was disconnected before the voice message was complete.
|
Other |
| Miscellaneous |
The attempt failed for
unknown reasons. |
Other |
| Noise During Ring |
Non-delivery due to a
noisy connection, unclean ring back generator in the terminating
CO or an internal detection error. |
Other |
| Out of Service |
At the time the telephone
number was to be dialed, the client mailbox was out of
service. This should not be confused with a telephone
number reported as out of service “Error Recording”.
|
Number not dialed and
does not appear on Dial Summary Disposition. |
| Ring No Answer |
The telephone number rang
without answering and a connection was not established.
|
No Answer |
| Silent Answer |
The Voice Messaging system
did not detect a human voice, answering machine, fax or
service tone. |
Other |
| Silent No Answer |
The Voice Messaging system
did not detect a human voice, answering machine, fax or
service tone and did not receive answer -supervision indication
from the network. |
No Answer |
| SIT Recording |
Special Information Tones
recording. Similar to an “Error Recording”,
but with three loud tones before the message. |
Error Recording |
| State Do Not Call |
The telephone number is
on the Do Not Call list for its respective state. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Touch Tone 0, 1, 2, 3 |
The “Press 1”
transfer option was specified, the Voice Messaging system
detected a human voice, the “ Press 1” key was
detected and the call was successfully transferred to
the programmed number. |
Live |
| Touch Tone 0, 1, 2, 3 |
No Answer The “Press
1” transfer option was specified, the Voice Messaging
system detected a human voice, the “ Press 1”
key was detected and the transfer did not answer or the
live answer hung up before the transfer call was answered.
|
Live |
| Touch Tone 0, 1, 2, 3 |
Busy The “Press 1”
transfer option was specified, the Voice Messaging system
detected a human voice and the “ Press 1” key
was detected. The call was transferred but received a
busy signal. |
Live |
| Unable To Determine |
The dial was disconnected
prior to the Voice Messaging system determining whether
a machine or human voice answered the dial. |
Other |
| Unknown Country |
The telephone number
was to a country that is unknown to the system. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Unsupported Country |
The telephone number
was to a country that is not currently supported for Voice
Messaging. |
Number not dialed and
does not appear on Dial Summary Disposition. |
| Unknown Tone |
A tone occurred during
the attempt that the Voice Messaging system did not recognize.
|
Other |
[download
pdf format here]
|
| How to Delete an Existing
Group |
back
to top |
|
All deletion requests are performed from the Main Menu.
To reach the Main Menu:
Dial 800-295-4333
At the voice prompt, Enter Mailbox: Enter your 7-digit assigned
mailbox number
Press *
Enter Password: Enter
your 4-digit assigned password number
Press 5: for special
services
Press 2: for Voice Message
Broadcast
Press 5: for group maintenance
Press 3: to delete a
Group
Enter Group Number: enter
the group number for the data file you would like to delete
|
| How to Listen to Voice Messages |
back
to top |
|
To reach the Main Menu:
Dial 800-295-4333
At the voice prompt, Enter Mailbox:
Enter your 7-digit assigned mailbox number
Press *
Enter Password: Enter
your 4-digit assigned password number
Press 5: for special
services
Press 2: for Voice Message
Broadcast
Press 6: to manage pre-recorded
Broadcast Voice Messages
Press 2: to listen to
a Broadcast Voice Message
|
| Tech Support Contact Information |
back
to top |
|
E-mail Tech Support:
techsupport@marketouchmedia.com
Call Tech Support: 713-789-9029,
available 8:00 a.m. to 5:00 p.m. Central
For EMERGENCIES ONLY during non-business hours: 1-800-784-1518
|
oice
Message Quick Start Guide