| 1. |
What
format should data be in?
ASCII Comma Delimited, .csv or .txt, with one destination number
per line. |
| 2. |
How
do I load a Voice Messaging data group?
The data group is loaded via e-mail. To find directions on how
to load a data group, please see the Voice
Message Instruction Guide. |
| 3. |
How
do I schedule/queue my Voice Messaging Broadcast?
To find directions on how to schedule/queue your broadcasts
please see the Voice
Message Instruction Guide. |
| 4. |
How
do I know my group was loaded to my mailbox?
You will get a confirmation e-mail from loadlist@marketouchmedia.com
, stating whether your group was successfully or unsuccessfully
loaded to your mailbox. You can login to your mailbox at www.marketouchmedia.com
to verify that your group is in your mailbox. You can also check
your mailbox by calling the 1-800-295-4333 broadcast number,
so you can confirm that your group has been loaded. |
| 5. |
How
long does it take before I know if my group was loaded to my
mailbox?
Most of the time it takes no more than 15 minutes to get a confirmation
e-mail from loadlist@marketouchmedia.com
, stating whether you group was successfully or unsuccessfully
loaded to your mailbox. However, due to the inconsistency of
internet e-mail, it may take longer. |
| 6. |
What
if I don't get a confirmation email from loadlist@marketouchmedia.com?
If you do not get a confirmation email from loadlist@marketouchmedia.com
whether your group was loaded successfully or not then loadlist@marketouchmedia.com
did not receive your e-mail. You may need to try loading your
group again. |
| 7. |
May
I make changes to my Voice Messaging Broadcast after it has
been queued?
Once a broadcast has been queued changes can not be made to
it. If you need to change any part of the broadcast, please
dial the 1.800.295.4333 broadcast number to cancel the broadcast
and then queue another broadcast. To find directions on how
to cancel or schedule/queue your broadcast, please see the Voice
Message Instruction Guide. |
| 8. |
How
do I cancel my Broadcast?
To find directions on how to cancel your broadcast, please see
the Voice Message Instruction Guide.
|
| 9. |
When
sending an email to load my group, why do I get a response that
states I did not include my mailbox number?
Even when you include all the required information in the email
and type it in exactly like the instructions state, sometimes
the computer can't read the information. It may be due to HTML
graphics or advertisements included in your email or it may
be due to your email signature. Please remove all the extra
enhancements in your email and resend it. Choose the plain text
format when sending your email and remove any signature. Please
make sure to include: (the colon) between the mailbox and mailbox
number. |
| 10. |
Is
there any easy way to re-send another broadcast to the failed
destinations of a previous broadcast?
Yes. You can achieve this by automatically creating a new group
of your undelivered destinations from a previous broadcast.
Dial in to your mailbox and go to Manage Your Groups. Choose
the option that allows you to create a new group of your undelivered
destinations from a previous broadcast. You must know your previous
broadcast number. Once you have created the new group, you may
schedule a new broadcast with the new group. |
| 11. |
How
do I get my Voice Messaging results/reports?
To find directions on how to pull reports, please see the Voice
Message Instruction Guide. |
| 12. |
What
is the best time of day to send my Voice Message Broadcast?
There is no specific "best time" to send a broadcast,
however, after analyzing thousands of campaigns we've determined
the hours between 9:00 a.m. and 4:00 p.m. are when the majority
of answering devices are on. |
| 13. |
Are
you able to schedule a Voice Message Broadcast for a later day
and time?
Yes. When you are queuing a Voice Message Broadcast the system
will allow you to start the broadcast immediately or to begin
it at a later date and time. To find directions on how to schedule/queue
your broadcast, please see the Voice Message Instruction Guide.
|
| 14. |
Can
I pre-record messages on the Voice Messaging system?
Yes. To find directions on how to record and listen to recorded
messages, please see the Voice
Message Instruction Guide. |
| 15. |
I'm
going to create a broadcast group from a previous broadcast,
however I need to know if the system will recognize and exclude
duplicate numbers?
Duplicate numbers will be placed in the new list only once. |
| 16. |
I
have loaded and queued my Voice Message Broadcast but the report
says that it has not gone through. Why?
Your broadcast may be in line behind others. Although we make
every effort to do so, MarkeTouch Media does not guarantee your
broadcast will be delivered on time. Please queue your broadcast
at least two days in advance whenever possible. The sooner you
queue your broadcast, the better the chances are of it being
sent on time. |
| 17. |
How
do I assign a Voice Message group a group number?
In the body of the email in which you send your broadcast list
to loadlist@marketouchmedia.com
, you must include the mailbox number password and group number.
You will assign the group number, so you may consider assigning
a number that has significance for you. Otherwise, the group
number has absolutely no significance. The group number may
consist only of numbers or letters |
| 18. |
I
have an 800 number and a mailbox number. Which one do I include
on my e-mails when loading my Voice Messaging files?
You will provide your mailbox number. If you do not have a mailbox
number then your mailbox number will be your 800 number. (Example:
1032605 or 8005551212) |
| 19. |
I
created several different Voice Messaging groups but I have
misplaced my records of the groups. Is there any way for me
to get this information?
Yes, this information is provided to you in the Voice Message
Reporting Interface. |
| 20. |
Can
I create Voice Message groups based on calls to my IVR system?
Yes. To find directions on how to create a group based on calls
to an IVR system, please see the Voice
Message Instruction Guide. |
| 21. |
How
much of the information that I include in my Voice Message files
is going to be saved?
The system will scan all the fields of each record and interpret
the first field that includes 10 numeric digits as the phone
number. Only one additional non-phone number field is captured
and included in subsequent activity reports. All other fields
will be automatically discarded by the Voice Messaging system. |
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Care Center FAQ'S